Privacy Policy

Solace ("we", "us", or "our") operates the Solace mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. Information We Collect

a. Information you provide

• Account information — email address or sign-in credentials when you create an account.
• Conversation data — messages you send within the App to interact with AI companions.
• Profile preferences — display name, companion preferences, and settings you configure.

b. Information collected automatically

• Device information — device model, operating system version, and unique device identifiers.
• Usage data — app feature usage, session duration, and interaction patterns (collected via analytics).
• Crash and performance data — error logs and performance metrics to improve app stability.

c. Information we do NOT collect

• Precise location data
• Contacts, photos, or files from your device
• Financial or payment information (payments are handled by Google Play)

2. How We Use Your Information

• To provide and maintain the App's core functionality, including AI companion conversations.
• To personalise your experience and remember conversation context.
• To analyse usage patterns and improve the App.
• To diagnose technical issues and fix bugs.
• To communicate important updates about the App or this policy.

3. AI-Powered Conversations

Solace uses artificial intelligence to power companion conversations. Your messages are processed by AI systems to generate responses. We want you to know:

• Conversation data may be sent to third-party AI service providers for processing.
• We do not use your conversations to train AI models.
• AI companions are not real people. They are not qualified professionals and their responses should not be treated as professional advice of any kind.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• AI service providers — to process conversations and generate companion responses.
• Analytics providers — to understand App usage and improve performance (e.g., Firebase Analytics).
• Cloud infrastructure providers — to store and serve your data securely.
• Law enforcement — only when required by applicable law or valid legal process.

All third-party providers are bound by contractual obligations to protect your data and use it only for the purposes described above.

5. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption of data in transit using TLS/SSL.
• Secure storage with access controls and authentication.
• Regular review of our data collection, storage, and processing practices.

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention and Deletion

• We retain your data for as long as your account is active or as needed to provide the App's services.
• You can delete your account and all associated data at any time from within the App's settings.
• You may also request account and data deletion by emailing us at the address below.
• Upon deletion, your data will be permanently removed from our systems within 30 days, except where retention is required by law.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent for data processing at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us using the details in Section 11.

8. Children's Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly.

9. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the App or on our website and updating the "Effective date" at the top. Your continued use of the App after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Email: sparkscaleindia@gmail.com